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OCBC is committed to continuously providing the best service as a trusted partner in improving the quality of life. One of the ways to achieve this is by enhancing the effectiveness of transparency and the openness of information to customers and prospective customers. Therefore, the Bank (represented by Bank’s Staff) provides the Product Information Summary (RIPLAY) and the General Terms and Conditions (T&C) of the Products and/or Services to every customer and prospective customer.
By delivering RIPLAY and T&C in a clear and accurate manner, it is expected to improve the effectiveness of disclosure and help customers and prospective customers to make decision.
The General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions of banking products and/or services are official documents that contain a complete explanation of the product or service you choose. These documents regulate and include comprehensive information regarding:
By reading the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions, you clearly and thoroughly understand your rights and responsibilities as a customer when choosing a product and/or service.
Bank is required to provide honest, open, and complete information regarding the benefits, costs, and risks of the products or services they offer. By reading the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions, you can ensure that all important information has been understood before making a decision and signing any documents.
The General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions include procedures for submitting questions or complaints if you need assistance or encounter difficulties, whether through bank staff at the branch or through other official channels provided by the bank.
Certain risks, such as the misused of your card by a third party, are also explained in the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions. As such, you can understand the extent of the bank’s liability and protection, as well as customer’s responsibility.
Several regulations underpin the importance of customers reading and understanding the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions before approving the purchase of any product or service, such as OJK Regulation No. 13/POJK.03/2021 regarding the Organization of Commercial Bank, OJK Regulation No. 22 of 2023 regarding Consumer Protection, and BI Regulation No. 03 of 2023 regarding Customer Protection.
Here are some simple things you can do:
Reading, understanding, and approving the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions of a banking product and/or service is your right and responsibility as a customer. By taking these steps, you are not only protecting yourself, but also helping the bank provide better, more transparent, and responsible service.
Let us together build a culture of safe, clear, and responsible transactions.
#Bijak memilih, tenang bertransaksi.
If you have any questions or want to report an incident related to your banking transactions, feel free to contact us through TANYA OCBC : 1500-999, WhatsApp: Tanya OCBC (+62-812-1500999), Email: tanya@ocbc.id or other official OCBC emails with the @ocbc.id domain ending
Beware of Fraud! OCBC never asks for your PIN, OTP, user ID, password, and credit/ATM card CVV for any reason. Please remain vigilant when making transactions and safeguard your personal banking information.
PT Bank OCBC NISP Tbk is licensed and supervised by the Indonesian Financial Services Authority & Bank Indonesia and is a guaranteed member of Indonesia Deposit Insurance Corporation (LPS). The maximum deposit value guaranteed by LPS per customer per bank is IDR 2 billion
