Bank OCBC NISP Focuses on Bringing Solution by Supporting Customers to #MelajuJauh (re: #GoFarBeyond) Amidst Economic Slowdown

10 Feb 2021

  • Until December 2020, the Bank recorded growth in Pre-Provision Operating Profit of 14% YoY
  • To support entrepreneurs in facing the economic challenges, the Bank provides Velocity@OCBCNISP as a digital solution for transactions and comprehensive solutions for women entrepreneurs to expand their businesses

Jakarta, February 10th, 2021 - Bank OCBC NISP recorded a sustainable performance throughout 2020 amidst the global and national economic slowdown. As of December 2020, the Bank posted a growth in pre-provision operating profit of 14% YoY to Rp5.24 trillion from Rp4.58 trillion in 2019. This growth was supported by operating income growth of 9% YoY, while the Bank's efforts to increase productivity and efficiency have contributed positively to the Bank, with operating expenses increased by 2% YoY.

"For the Bank, there are many lessons learned from COVID-19 Pandemic, starting from mobility restriction that encourages digital acceleration, to the shift in customers' behaviour with higher awareness on financial management and investments. This phenomenon encourages us to accelerate our capability in delivering banking solutions, which allow individual and corporate customers manage their finances conveniently. In addition, we also conduct financial literacy and empowerment programs that will support their financial health," stated Parwati Surjaudaja, the President Director of Bank OCBC NISP.

During COVID-19's pandemic, our customers welcomed the convenience and flexibility in doing transactions, savings, and investments from Bank OCBC NISP's digital channels, this is reflected in the increasing volume of transactions and users. In ONe Mobile service for individual customers, the Bank posted 58% YoY growth in number of transactions, 92% YoY in volume of transactions, as well as 41% YoY in number of users. Moreover, customers are also expressing more comfort in using ONe Mobile. This is showed through the increase of product investment transaction through ONe Mobile during 2020.

The awareness in individual customers to save and invest, as well as postponement from corporate customers in expanding their business scale boosted Bank OCBC NISP's third party funds increment by 26% YoY, in which CASA contributed 42%. On the other hand, wealth management becomes one of the potential product and service to be developed along with the rising financial literacy. Admist the economic slowdown, low risk investment products are more in demand, one of which is government retail bonds, which Bank OCBC NISP become one of its distribution partner.

Bank OCBC NISP realizes that customers' awareness on the importance of saving and investing, as well as the growing activities in digital channel, should be followed with proper financial and digital literacy. The bank conducted various online financial literacy educational program initiatives that are open for public through TAYTB financial educational series in various media such as social media, webinars, and online game boards. Through these interactive programs, the Bank aspires and empowers people to embodies the 'Tidak Ada Yang Tidak Bisa' (re: no such things as can't (#TAYTB) spirit and encourage young generations to become financial literate. Throughout 2020, 13,400 participants participated in the financial literacy program.

Bank OCBC NISP is also aware on corporate customers' growing needs and challenges, including small and medium enterprises (SMEs). "The bank sees SMEs strategic role in sustaining Indonesia's economic growth, although being heavily affected by COVID-19's pandemic. Therefore, Bank OCBC NISP is commited to support them during these situations. This commitment is aligned with the government's direction to help business players to be able to rebound even stronger in their business and eventually, contribute to the national economy. We actively discuss with our (SMEs) customers and offer support through both relaxation and restructuring for their funding facilities," added Parwati.

In 2020, Bank OCBC NISP also provided strong support for Indonesian women entrepreneurs through #TAYTB Women Warriors by introducing a holistic solution. In addition to funding, the Bank also actively conduct entrepreneurial empowerment programs through online classes: ONPreneurship and WTalks discussing topics on their needs and challenges. These ONPreneurship and WTalks were held monthly, and participated by more than 740 entrepreneurs until the end of 2020.

Bank OCBC NISP commits in prudent principle towards its business operation while serving customers. This is reflected in Net Non-Performing Loan (NPL) ratio at 0.8% and Gross NPL ratio at 1.9%, well below the average NPL of banking industry. The Bank also continues to carry out its intermediary function through loans disbursement amounted Rp114.9 T until the end of December 2020. Amidst the economic pressure, the Bank posted a sustainable performance with the Net Profit of Rp2.1 T by the end of 2020.

"Bank OCBC NISP welcomes 2021 positively with TAYTB spirit and focuses on implementing strategies to increase CASA, continue digital acceleration, and maintain credit quality consistently. Approaching our 80 years old anniversary, we are ready to strengthen our commitment in performing responsible banking activities, sustainable performance and bringing positive impacts on social and environment. We go beyond together with our customers to contribute better for Indonesia's economy and to get through this challenging situation," Parwati concluded.

The overview of financial reports and financial ratios as of December 31st, 2020, are available in the attached factsheet.

About Bank OCBC NISP

Bank OCBC NISP was established in Bandung in 1941 under the name Nederlandsch Indische Spaar en Bank Deposit. As per December 31st, 2020, Bank OCBC NISP serves its customers through 236 office networks in 57 cities in Indonesia, equipped with 592 Bank OCBC NISP ATM units, accesible in more than 102,000 ATM networks in Indonesia, as well as connected with more than 650 OCBC Groups ATM networks in Singapore and Malaysia. Bank OCBC NISP also serves its customers through digital channels, including mobile banking and internet banking, both for individual and corporate. Bank OCBC NISP is one of the banks with the highest credit ratings in Indonesia, with idAAA (stable) rating from PT Pemeringkat Efek Indonesia (PEFINDO) and AAA(idn)/stable from PT Fitch Ratings Indonesia.


Corporate Communication Division

OCBC NISP Tower, Jl Prof Dr Satrio Kav 25, Jakarta 12940

Tel: 021- 25533888; Fax: 021-57944000

Website :

Aleta Hanafi
Division Head,
Mobile: 62-8119860068
Duhita Rahma Mahatmi (Gandis)
Public Relations & CSR
Mobile: 62-8111071069
Masniar Hutajulu
Public Relations
Mobile: 62- 85218211636

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