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Terakhir diperbaharui 21 January 2026 15:35

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FAQ

Frequently Asked Questions

How to reset the password on your own?

Open your OCBC mobile, and follow the steps below. Click here!

How to unbind the device?

Open your OCBC mobile, and follow the steps below. Click here!

How to make a transaction via the OCBC mobile app?

You can use the QR code feature available in the app or the interbank transfer feature.

How to unblock mobile banking tokens?

Contact OCBC at 1500-999

Can the activities I perform on the OCBC Business web be viewed on the OCBC Business mobile?

The OCBC Business web and OCBC Business mobile systems are integrated, so transactions and activities performed on the OCBC Business web will be synchronized with the OCBC Business mobile, and vice versa.

How can I unbind the OCBC Business mobile device?

You can go to the Settings menu -> Security -> Connected Devices, then select the device to be removed from OCBC Business mobile or through the login menu by selecting 'Change User'.

What is the NYALA service from OCBC?

Nyala is a service from OCBC Bank that will provide you with financial solutions to grow your money and offer various benefits so that you become #FinanciallyFIT.

What are the benefits of NYALA?

For complete information regarding the benefits of Nyala, check here.

What are the Requirements to Join the Nyala Service?

To be part of the Nyala service, you must be an OCBC customer and have at least 1 (one) savings product from OCBC.

What types of accounts can be used as a source of funds for debiting Nyala service fees?

The types of accounts that can be used as a source of funds for the deduction of partial service fees are savings accounts and/or IDR current accounts.