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In today’s digital era, protecting personal data is critically important, especially for bank customers who conducting various online transactions. Phishing is increasingly widespread, using sophisticated methods to steal data and harm customers financially. Therefore, every customer must understand how to safeguard their personal information, exercise caution when transacting, and take immediate action upon receiving suspicious information.
Personal data such as account number, debit/credit card number, CVV, user ID, password, PIN, OTP (One Time Password), and other sensitive information are the keys to accessing banking services. If this data is leaked or misused, it can lead to loss of funds and severe financial damage. For this reason, customer must never:
When conducting transactions, customers should always ensure they use official bank channels, such as the bank’s official app or trusted ATMs. Key precautions include:
If customer receive suspicious information—such as messages or calls requesting personal data, notifications of unauthorized transactions, or dubious investment offers—they must promptly:
Beyond protecting data and exercising caution, customers are advised to:
Protecting personal data and remaining vigilant during transactions is the primary responsibility of every bank customer amid rising phishing fraud incidents. By strictly safeguarding personal information, using official communication channels, and immediately reporting suspicious activities to the bank, customers can greatly reduce the risk of financial loss and ensure the security of their assets.
