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OCBC Services

OCBC Services to support customer banking activities

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    Report on Financial Information and Final Tax Realization

    Bank Reference Letter

    Bank Comfort Letter

    Safe Deposit Box

    Rental Terms & Conditions

    Premier Banking

    Confirmation Letter

    Remittance

    Top eWallet & Bill Payment

    e-Tax

    Telegraphic Transfer

    Bank Notes

Report on Financial Information and Final Tax Realization (Report on Financial and Final Tax) for customer convenience in terms of tax reporting, has been available since 2016. This service can be accessed by individual customers independently.

The content of the report includes the detail of customer’s products that are subject to tax:

  • Savings
  • Wealth
  • Loans

Benefits for customers:

  • Description of Assets, Loans, Income for SPT Reports to Tax Office
    Facilitate customers in grouping assets, loans, acquisition value, income for tax reporting purposes every year.
  • Grouping Investment Assets That Have Equal Classification
    Facilitate customers in diversifying assets and investment allocation according to profile and financial goals.

Summary of Alteration

  Existing Version Before December 2022 Updated Version Year 2023
Report Name SPT Report Supporting Data Report on Financial Information and Final Tax Realization
Customer Address According to the correspondence address According the address on the NPWP (if not there, a correspondence address will be displayed)
Bond Tax Withholding Receipt Number Bank OCBC will receive data on the bond coupon tax receipt number from the Custody Bank after the tax deduction process For final tax withholding-collection transactions not carried out by Bank OCBC, the Custody Bank will send the coupon tax withholding receipt number directly to the customer's address
Property Details The value of the property displayed is the market value indication The property value shown is the acquisition value

Ways of access for individual customers

  • E-Statement, https://www.ocbcnisp.com
  • If you don't have an email, contact your Relationship Manager or TANYA OCBC at 1500-999.

Bank Reference Letter is a statement issued by the Bank based on request from the customer.

This service is available at:
  • All OCBC Bank branches
How to Apply:
  1. The customer submits a request for the issuance of a Bank Reference Letter in writing at the branch or through marketing that manages the customer's account
  2. Signed according to the specimen
Terms and Conditions:
  • General, for example: for the purposes of opening an account at another bank, continuing study abroad, etc.
  • Have a Savings and / or Current Account
  • Has been a customer of Bank OCBC for at least 3 months
  • Precipitation is at least a minimum balance in accordance with the applicable provisions of the Bank. If a customer has a Savings and Demand Deposit account, the two types of accounts may not balance below the minimum balance requirement
Fee:

Clients will be charged IDR50,000/sheet

Bank Comfort Letter released by the bank as requested for external auditors appointed by the client.

This service is available at:

  • All Bank OCBC branches

How to Apply:

  1. Customers make a written request for a Reference Letter from the bank or by Marketing who manage the client’s account
  2. Signature as on the specimen

Terms and Conditions:

  • Own a savings and/or giro account at OCBC Bank which is active within 3 months and the balance meets the minimum requirement for both products. If the customer owns a loan, the customer must own an active savings or giro account and has a good record.
  • Include supporting documents related to project that is going to be joined such as Tender invitation.
  • The account is not blocked because of requests from authorized agencies.

Fee:: Clients will be charged IDR150,000/sheet

Safe Deposit Box (SDB)

Safe Deposit Box or commonly known as SDB is a box leasing service for assets or securities specially designed to provide a sense of security and comfort for Customer.
Effective, 1 March 2025 There are updates to the classification of branch office and the term & conditions for leasing Safe Deposit Box (SDB). Click here

  1. Terms of Safe Deposit Box (SDB) Opening/Leasing/Renewal:
    1. Terms of Safe Deposit Box (SDB) Opening/Leasing
    2. Attach proof of self-identity
    3. Have a relationship account in the form of Savings/Giro Bank OCBC
    4. SDB rental term & conditions refer ot points III.
  2. Provisions Opening/Leasing/Renewal Safe Deposit Box (SDB)

    List 60 branch categorized as “SPESIAL CLASIFICATION” & “REGULER CLASIFICATION”

    BRANCH CODE BRANCH CLASSIFICATION STATUS
    VALID UNTIL 28 FEBRUARY 2025 EFFECTIVE 1 MARCH 2025
    2020 KANTOR GUNUNG SAHARI REGULER REGULER Tetap
    2548 KANTOR JKT-PLUITKARANG UTARA KHUSUS KHUSUS Tetap
    2027 KANTOR MANGGA DUA REGULER REGULER Tetap
    2565 JAKARTA - PANTAI INDAH KAPUK KHUSUS KHUSUS Tetap
    2403 KANTOR DANAU SUNTER AGUNG KHUSUS KHUSUS Tetap
    2417 JAKARTA - HAYAM WURUK REGULER REGULER Tetap
    2624 JAKARTA - PLUIT KENCANA REGULER KHUSUS Changed
    5040 KANTOR CAB.BOGOR-JUANDA KHUSUS KHUSUS Tetap
    5585 KANTOR CAB. BOGOR-PAJAJARAN KHUSUS KHUSUS Tetap
    2545 KANTOR BANK OCBC NISP TOWER REGULER REGULER Tetap
    2385 KANTOR ALAMANDA TOWER KHUSUS KHUSUS Tetap
    2778 JAKARTA - MENTENG REGULER REGULER Tetap
    2520 JAKARTA - PONDOK INDAH METRO REGULER REGULER Tetap
    2579 JAKARTA - TOMANG RAYA REGULER REGULER Tetap
    2755 KCP JKT -PONDOK INDAH METRO REGULER REGULER Tetap
    5296 TANGERANG - TANGERANG CITY KHUSUS KHUSUS Tetap
    5566 KANTOR ALAM SUTERA KHUSUS KHUSUS Tetap
    2625 KANTOR CITRA GARDEN REGULER KHUSUS Changed
    5634 TANGERANG - GADING SERPONG REGULER REGULER Tetap
    2405 KANTOR PURI FINANCIAL TOWER KHUSUS KHUSUS Tetap
    2526 JAKARTA - TAMAN RATU REGULER REGULER Tetap
    2546 JAKARTA - TAMAN PALEM KHUSUS KHUSUS Tetap
    5131 KANTOR KARAWACI REGULER KHUSUS Changed
    5788 OCBC NISP SPACE REGULER REGULER Tetap
    2524 JAKARTA-KEBON JERUK REGULER REGULER Tetap
    2727 JAKARTA -JELAMBAR REGULER KHUSUS Changed
    2756 KCP JAKARTA - PURI INDAH TIRTA REGULER REGULER Tetap
    2397 JAKARTA - KENSINGTON K.GADING KHUSUS KHUSUS Tetap
    2024 KANTOR KELAPA GADING REGULER REGULER Tetap
    2505 JAKARTA - GADING KIRANA REGULER REGULER Tetap
    2577 JAKARTA - PEMUDA REGULER REGULER Tetap
    5100 KANTOR BEKASI - AHMAD YANI REGULER REGULER Tetap
    1081 BDG - KOTA BARU PARAHYANGAN KHUSUS KHUSUS Tetap
    1010 KCU CIBEUNYING BANDUNG KHUSUS KHUSUS Tetap
    1012 KANTOR SETIABUDI REGULER KHUSUS Changed
    1066 KANTOR BUAH BATU KHUSUS REGULER Berubah
    1060 KANTOR ASIA AFRIKA BANDUNG KHUSUS KHUSUS Tetap
    1170 KANTOR TASIKMALAYA REGULER REGULER Tetap
    6230 KANTOR YOGYAKARTA REGULER REGULER Tetap
    6030 SEMARANG - KATAMSO REGULER KHUSUS Changed
    7167 BALI - SUNSET ROAD REGULER KHUSUS Changed
    3200 KANTOR SUPRAPTO MALANG REGULER KHUSUS Changed
    3110 KANTOR NGAGEL KHUSUS KHUSUS Tetap
    3050 KANTOR PEMUDA SURABAYA KHUSUS KHUSUS Tetap
    3550 SURABAYA - HR MUHAMMAD KHUSUS KHUSUS Tetap
    3559 SURABAYA - MANYAR REGULER KHUSUS Changed
    7260 PONTIANAK - AHMAD YANI REGULER KHUSUS Changed
    7220 KANTOR MAKASSAR PETTARANI REGULER KHUSUS Changed
    7221 MAKASSAR-LANTO DAENG PASEWANG REGULER KHUSUS Changed
    7240 KC BALIKPAPAN - MT HARYONO REGULER KHUSUS Changed
    7280 KANTOR SAMARINDA REGULER KHUSUS Changed
    7751 KC BANJARMASIN – SUPRAPTO REGULER KHUSUS Changed
    4179 MEDAN - CEMARA ASRI KHUSUS KHUSUS Tetap
    4180 KANTOR POLONIA MEDAN KHUSUS KHUSUS Tetap
    4250 KANTOR PEKANBARU-A.YANI KHUSUS KHUSUS Tetap
    4310 KANTOR JAMBI REGULER REGULER Tetap
    4190 KANTOR R. SOEKAMTO KHUSUS KHUSUS Tetap
    5330 KC LAMPUNG - KARTINI REGULER REGULER Tetap
    4090 KANTOR CABANG BATAM-PALM KHUSUS KHUSUS Tetap
    4752 KC PALEMBANG – SUDIRMAN REGULER KHUSUS Changed
  3. Term & Conditions for Leasing a Safe Deposit Box (SDB)
    1. SDB Special Classification Branch

      Terms of Opening/Leasing/Extending SDB Special Classification Branch:

      New SDB Opening/Leasing & Renewal
      1.1 For Premier Banking, Private Banking, and Non-Individual customers:
      1. New SDB rentals are limited to a maximum of 2 (two) SDB boxes per Customer.
      2. New SDB Leasing: Customers are required to have an average total asset under management (AUM) for the last 1 (one) month of at least IDR200,000,000
      3. SDB Rental Extension: Customers are required to have an average total asset under management (AUM) for the last 12 (twelve) months of at least IDR200,000,000
      Simulation of New Opening/Leasing Rates & Fees for Premier Banking, Private Banking, and Non-Individual Customers in Special Classification Branches per Year:
      Type Rental Price 1)
      (IDR)      		 Key Guarantee Fee 3)
      (IDR)      		 Total Cost before VAT (IDR)
      Small 600.000 1.000.000 1.600.000
      Medium 1.000.000 1.000.000 2.000.000
      Big 1.500.000 1.000.000 2.500.000
      Safes2) 1.500.000 1.000.000 2.500.000

      1)Fees do not include VAT 12% x 11/12 (or in according to applicable VAT provisions)
      2)The safes is only available at the Asia Afrika Bandung Branch Office
      3)The key guaranteed fee is only charged upon opening/new rental
      Note: If the Customer who wants to extend the SDB rental does not meet the provisions of AUM point III.b.1.1.3), then the applicable rental rate is added with a penalty of 50% of the applicable SDB rental rate + VAT (and a late fee is added (if any)

      1.2 Personal Banking Customers Only - Other individuals or segments not mentioned in point 1.1:
      1. New SDB rentals are limited to 1 (one) SDB box per Customer.
      2. New SDB Leasing: Customers are required to have an average total asset under management (AUM) for the last 1 (one) month of at least IDR200,000,000
      3. SDB Rental Extension: Customers are required to have an average total asset under management (AUM) for the last 12 (twelve) months of at least IDR200,000,000,-
      4. There is an additional rental fee of 50% of the applicable SDB rental price + VAT.
      5. The process of debiting rental fees will be carried out 2 times:
        • First debit for SDB Rental Price
        • Second debit for Additional Rental Fee
      6. Customers who have been charged additional fees, tidak dibebankan biaya denda jika tidak memenuhi ketentuan AUM.
      Simulated Rates & Fees for New Opening/Leasing SDB Personal Banking Customers - Individuals in Special Classification Branches per Year:
      Type Rental Price1)
      (IDR)      		 Additional Rental Fee 1) & 2)
      (IDR)      		 Key Guarantee Fee3)
      (IDR)      		 Total Cost before VAT (IDR)
      Small 600.000 300.000 1.000.000 1.900.000
      Medium 1.000.000 500.000 1.000.000 2.500.000
      Big 1.500.000 750.000 1.000.000 3.250.000
      Safes 4) 1.500.000 750.000 1.000.000 3.250.000

      1)Fees do not include VAT 12% x 11/12 (or in according to applicable VAT provisions)
      2)Additional rental fees are only changed to personal banking segment customers – individu. Customers who have been changes additional rental fees will not be changes a fine if they do not meet the AUM requirements.
      3)The key guaranteed fee is only charged upon opening/new rental
      4)The safes is only available at the Asia Afrika Bandung Branch Office

    2. SDB REGULAR CLASSIFICATION BRANCH
      SDB Rental Price & Fees (New Opening & Renewal) Reguler Clasification per Year:
      Type Size (cm) Rental Price* (IDR) Key Guarantee Fee*** (IDR)
      Small 7,5 x 25 x 60 600.000 1.000.000
      Medium 12,5 x 25 x 60 1.000.000 1.000.000
      Large/Safes2) 25 x 25 x 60 1.500.000 1.000.000

      1)Fees do not include VAT 12% x 11/12 (or in according to applicable VAT provisions))
      2)The safes are only available at the Asia Afrika Bandung Branch Office
      3)The key guaranteed fee is only charged upon opening/new rental
      Note : if the Customer who will extend the SDB rental does not meet the AUM requirements, the applicable rental rate is added with a penalty of 50% of the applicable SDB rental rate + VAT (and a late fee is added (if any)

      Terms of Opening/Leasing/Extending SDB Regular Classification:
      New SDB Opening/Leasing & Renewal
      1.1 For Premier Banking & Private Banking segment customers:
      Allowed ro rent more than 2(two) SDB boxes per Customer.
      1.2 For Individual & Non-Individual Customers:
      1)New SDB rentals are limited to 1 (one) SDB box per Customer.
      2)Process debit rental fees will be carried out automatically to the Customer's account.
      1.3 1)New SDB Leasing: Customers are required to have an average total asset under management (AUM) for the last 1 (one) month of at least IDR 100,000,000
      2)SDB Rental Extension: Customers must have an average total asset under management (AUM) for the last 12 (twelve) months of at least IDR 100,000,000
      Simulated Rates &Fees for New Opening/Leasing SDB Reguler Classification Branches per Year:
      Type Rental Price* (IDR) Key Guarantee Fee*** (IDR) Total Cost before VAT (IDR)
      Small 600.000 1.000.000 1.600.000
      Medium 1.000.000 1.000.000 2.000.000
      Big 1.500.000 1.000.000 2.500.000

      1)Fees do not include VAT 12% x 11/12 (or in according to applicable VAT provisions)
      2)The key guaranteed fee is only charged upon opening/new rental

    3. Additional provisions related to Safe Deposit Box (SDB) Opening/Leasing/Renewal:
      1. Leasing SDB for the first time, the rates and fees will be charged to the Tenant, consist of leasing fees, VAT and key security deposit, which will be debited from the Tenant's relation account.
      2. If there is an increase in the key security deposit, it is mandatory to add a maximum key security deposit during the next SDB renewal period.
      3. At the time of renewal, the rates and fees charged to the Tenant, consist of leasing fees, VAT, and fines (if any) which will be debited from the Tenant's relation account.
      4. Lease extension deadline of SDB (grace period) is 29 calendar days.
      5. If after the extension deadline, the Bank has not succeeded in making a debit from the Tenant's relation account, the Tenant will be subject to a penalty for late payment of SDB leasing:
        • Tenants/Customers who are late in paying the SDB renewal fee and do not renew the lease period are subject to the following conditions:
          Delay period Late payment fee Information
          1 – 29 days Free Rental rates & fees follow the applicable provisions at the Bank
          30 days – 89 days 10% x Leasing Fee 1 year
          90 days – 179 days 30% x Leasing Fee 1 year
          180 days – 364 days 80% x Leasing Fee 1 year
          365 days 100% x Leasing Fee 1 year
        • Late fees are calculated starting from the last lease due date.
        • If the due date of SDB leasing is not on a business day, then the calculation of the penalty will start on the next working day.
        • For delays of more than 365 days (above 1 year), multiples apply.
          Example: Customer is late Payment for 1 year 4 months and will extend the SDB Rental Period, then the Late Fee is 100% (365 days fine) + 30% (120 days fine) of the Rental Fee for 1 year.
      6. In this case there is demolition of the SDB rented by the customer, then all costs arising from the demolition of the SDB, including the costs to restore the form and function of the SDB will be the burden and responsibility of the customer. And if it is not paid by the customer, the fee will take/paid from key guarantee. If there is a shortage of funds, then the remaining deficiency will be charged to the customer.

For further information, please contact your Relationship Manager or ask OCBC 1500- 999 / +62-21-26506300 (from overseas) or email tanya@ocbc.id

Safe Deposit Box

Terms and conditions for granting discounts or exemption from SDB rental fees for OCBC Premier Banking customers

Average combined balance (last 1 month in IDR) Safe Deposit Box Size
Small Medium Large
≥ 1 Billion - < 2 Billion Free 50% Off 50% Off
≥ 2 Billion - < 5 Billion Free Free 50% Off
≥5 Billion Free Free Free

Notes: Valid for first SDB and subject to availability

  • The SDB discount/free rates apply for OCBC Premier Banking customer and complies with the applicable conditions.
  • Customer must have a related Savings or Current Account that will be used for the debiting of the SDB rent fees.
  • Customer is required to fill out and sign:
    • SDB Rental Application Form
    • Customer Statement and Agreement on SDB Rental Rates and Fine Provisions.
  • For any ongoing SDB rentals, the discounted / exemption of fees will be given during its extension; Only if the last 12 months average combined balance requirement is fulfilled.

Confirmation letter released by the bank as requested for external auditors appointed by the client.

This service is available at:
  • All OCBC Bank branches
  • Online Banking
How to Apply:
  • Customer make a written request for a Reference Letter from the bank or by Marketing who manage the customer’s account
  • Signature as on the specimen
Fee:
 Clients will be charged IDR10,000/sheet.

 

Transfer funds in different foreign currencies around the world.

This service is available at:
  • All OCBC Banks in Indonesia
  • Through online banking
Payment Point Community:

Cut Off Time

  • Outgoing TT: After 03:00 pm
  • Incoming TT: Before 02:00 pm
Fees:
Telegraphic Transfer Giro Umum Giro Multicurrency Giro Business Smart Giro Business Signature
Telex IDR 50.000,- IDR 100.000,- IDR 100.000,- IDR 75.000,-
Provision Without FX conversion 0,125% of amount (minimum equivalent USD 10, maximum USD 150) Free of Charge
With FX conversion Free of Charge
Biaya Full Amount AUD 30, CAD 25, CHF 15*, CNH/CNY 200, EUR 20, GBP 20, HKD 300, JPY 5.000 (until the transfer amount JPY 40 mio) + 0,05% from the remaining transfer amount (0,05% x (nominal transfer – JPY 40 mio), NZD 45, SGD 25, USD 25

*Effective 8 May, the full amount CHF fee changes to CHF 20

Top Up eWallet such as Gopay and OVO become faster and easier, also made all payment processes more efficient. In addition to Top Up, customers can make several bill payments at once and make periodic payment arrangements automatically.

This service is available at:
  • OCBC mobile
  • Internet Banking
  • ADM
  • EDC
Terms and Conditions:
  • Register and activate OCBC mobile or Internet Banking
  • Have a Debit Card and PIN for payments via ATM or EDC
Fees and Charges:
 Bill payment fee. click here

Digital service for sending data online and tax payments in real-time.

This service is available at:
  • Our branches
  • E-tax client program installed on the client’s personal computer
Terms and Conditions:
  • Registered and completed the Cash Management form
  • Own an OCBC bank Giro account
  • Cut Off Time
    1. Batch 1: from 12:00 pm
    2. Batch 2: from 3:00 pm

Money transfer services in foreign currencies to other banks in or outside Indonesia.

This service is available at:
  • All Bank OCBC branches
  • Through Online Banking
  • OCBC Business
How to use the service:
Fees and Charges:
  • Costs Through Branch
  • Fees through Online Banking. click here
  • Costs through OCBC Business

Bank Notes

Bank Notes is cash withdrawal & deposits transaction in the form of foreign currencies paper money.

You can find bank notes transaction at the nearest OCBC Branch within this link.

Terms & Transaction Limit:

Effective June 5, 2023, the limit for Bank Notes transactions applies

No Transaction Category Currency Limit
1 Foreign Currency Deposits USD, SGD, EUR, AUD, GBP, JPY, CNH ≤ equivalent USD 25,000 per day per Customer, Specifically for Private Banking Customer ≤ : equivalent USD 50,000 per day per Customer. Provision fee 0,50% (count from excess limit)
2 Foreign Currency Withdrawal (Currenct Account) USD, SGD, EUR, AUD, GBP, JPY, CNH ≤ equivalent USD 30,000 per day per account Provision fee 0,50% (count from excess limit)
3 Foreign Currency Withdrawal (Saving Account) USD, SGD, EUR, AUD, GBP, JPY, CNH
Segment Per Day/CIF Per Month/CIF
Personal Banking Accumulation ekv USD 2,500 Accumulation ekv USD 25,000
Premier Banking Accumulation ekv USD 5,000 Accumulation ekv USD 50,000
Private Banking Accumulation ekv USD 10,000 Accumulation ekv USD 100,000

Provision fee 0,50% (count from excess limit)

HKD currency withdrawal transactions can still be made at the following branches:

Branch Office Region
OCBC Tower Branch Area Jabodetabek
ONSpace Branch Area Jabodetabek
Menara Kelapa Gading Branch Area Jabodetabek
Pantai Indah Kapuk Branch Area Jabodetabek
Bandung Asia Afrika Branch Area Jawa Barat
Semarang Katamso Branch Area Jawa Tengah
Surabaya – HR Muhammad Branch Area Jawa Timur
Medan Polonia Branch Area Sumatera
Makasar Ahmad Yani Branch Area IBT
Bali Sunset Road Branch Area IBT

For further information, please contact your Relationship Manager or ask OCBC 1500-999 / +62-21-26506300 (from overseas) or email tanya@ocbc.id.

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PT Bank OCBC NISP Tbk is licensed and supervised by the Indonesian Financial Services Authority & Bank Indonesia, and is a guaranteed member of Indonesia Deposit Insurance Corporation (LPS). The maximum deposit value guaranteed by LPS per customer per bank is IDR 2 billion. To check the LPS Guarantee Interest Rate, click here.