GENERAL TERMS AND CONDITIONS OF NYALA INDIVIDU
BANK OCBC

Nyala Individu is a service for both new and existing Customers of Bank OCBC that offers convenience in conducting banking transactions, developing assets, and enjoying lifestyle benefits.

To join Nyala Individu, customers must agree to these General Terms and Conditions of Nyala Individu including all its amendments and or renewals thereof ("General Terms and Conditions of Nyala Individu ") and have a savings account at Bank OCBC.

Nyala Individu provides various benefits that can be enjoyed by the Customer based on the Total Relationship Balance which includes funds placed on savings, current accounts, time deposits, term savings (TAKA), and Wealth Management products.

NYALA Individu Transaction Benefits

Transaction Fee Benefits effective as of July 20 to August 31, 2022:

Manfaat Biaya Transaksi yang berlaku efektif 1 September 2022:

Note:

1. Cash withdrawals at Prima, Bersama, and OCBC Singapore ATM networks.
2. Purchase and Payment Transactions via ATM/Internet Banking/OCBC mobile OCBC.
3. Bank Transfer via ATM/Internet Banking/OCBC mobile/OCBC Business using Online Transfer and LLG/SKN methods.
4. Bank transfer using BI-FAST method via OCBC mobile.
5. Nyala Service fee is charged if the average combined balance is less than IDR 1,000,000 (one million rupiah). Other fees, such as Monthly Administration Fees and/or Fees Below Minimum Balance (fall below fee), that apply at the Savings and Current Account product level in the form of are no longer valid for Nyala customers.

NYALA Individu additional benefits

1. Electronic Consolidate Report
   The Customer will receive a monthly electronic consolidation report facility that can be accessed independently by the Customer through Bank OCBC system at the following link: https://online.ocbcnisp.com/statement/session.
2. Loyalty Program
   The Customer who joined Nyala Basic can enjoy a variety of applicable programs. Program information can be accessed through Nyala.

Informasi Ketentuan Manfaat
dan Biaya Layanan

1. Total Relationship Balance Calculation method.
   Nyala Individu service introduces the concept of Total Relationship Balance for the calculation of benefits and costs for Customers, where the Combined Balance includes all balances on savings, time deposits, current accounts, term savings (TAKA) and wealth management products (unit trust, bonds, bancassurance). Information regarding Total Relationship Balance can be accessed through Nyala.
2. Service Fee
   The amount of service fee that will be charged to Customers is in accordance with the applicable provisions at Bank OCBC. If the Customer's funds in the account are insufficient to debit the service fee, the service fee will be in arrears charged to the Customer. Information regarding Service Fees can be accessed through Nyala.
3. Transaction Fee Benefits.
   Transaction Fee Benefits are provided for the Customers who meet Nyala criteria. The benefits may change at any time with notification to the Customers through media channels deemed proper and good by Bank OCBC with due observance of the prevailing laws and regulations. Information regarding Transaction Fee Benefits can be accessed through Nyala.
4. Credit Card Application.
   f the Customer approves the application for the OCBC Credit Card facility, the Customer agrees and understands that Bank OCBC has the right to accept, approve, or reject the application for the OCBC Credit Card through the applicable process in accordance with the provisions of Bank OCBC, either partially or completely. The Customer gives approval to Bank OCBC to use the existing data as a means of completing the OCBC Credit Card application in accordance with applicable regulations. The Customer has received a complete and adequate explanation from Bank OCBC regarding the OCBC Credit Card that will be obtained along with all the benefits, risks, and costs attached to the OCBC Credit Card. If Bank OCBC approves this application, then the Customer is willing to submit to and be bound by all terms and conditions applicable to Bank OCBC and any amendment(s) thereof in the future which are an integral part of the General Terms and Conditions of Nyala Individu.

General Provisions Information

1. Bank OCBC has the right and authority to change, reduce and/or add to these General Terms and Conditions of Nyala Individu with notification through Bank OCBC’s office or other media determined by Bank OCBC subject to the prevailing laws and regulations. If necessary, Bank OCBC has the right to terminate the service with prior notification to the Customer.
2. These General Terms and Conditions of Nyala Individu are an integral and inseparable part of (i) Account Opening Form / Application; (ii) Terms and Conditions of Account Opening and Arrangement of PT Bank OCBC NISP Tbk; (iii) General Terms and Conditions of E-Banking Services; (iv) General Terms and Conditions of Credit Card, as well as (v) prevailing procedures of Bank OCBC related to products and services, including all applicable laws and regulations
3. By agreeing to these General Terms and Conditions of Nyala Individu, then:
   • Product Description. The Customer states that the Customer has received a complete and adequate explanation from Bank OCBC regarding the characteristics of the product and service and has understood and accepted all the consequences of using this product including the benefits, risks and costs attached; and
   • Approval. The Customer states that the Customer has received, read, understood, agreed and is willing to comply with and be bound by (i) these General Terms and Conditions of Nyala Individu, (ii) Terms and Conditions of Account Opening and Arrangement of PT Bank OCBC NISP Tbk, (iii) General Terms and Conditions of E-Banking Services; (iv) General Terms and Conditions of Credit Card, as well as (v) prevailing procedures of Bank OCBC related to products and services, including all applicable laws and regulations.
4. The Customer understands and agrees that if the Customer receives an unreasonable interest rate, among others in the form of providing a deposit interest rate or cash which is related to the collection of funds which results in the deposit interest rate being above the LPS guarantee rate, then the Customer's savings are not included in the LPS guarantee.
5. The Customer states and acknowledges that every approval provided by the Customer in electronic form, such as a tick mark, OTP and other forms which have the same purpose in the Bank OCBC’s application is a perfect, valid and binding proof even though those agreements are not stated in a document affixed with a wet signature/ an electronic signature.
6. The Customer can apply for the termination of the service by filling out the Customer Data Update Form and/or other documents (if required) at the Bank OCBC branch.
7. These General Terms and Conditions of Nyala Individu are made in Indonesian language and can be translated into other languages. If there is a discrepancy in interpretation between the Indonesian text and the foreign language, the Indonesian text shall prevail.
8. Complaint procedures regarding service can be submitted by contacting Tanya OCBC 1500-999 or if from abroad, you may contact Tanya + 62-21-26506300.

THESE NYALA INDIVIDU GENERAL TERMS AND CONDITIONS HAVE BEEN ADJUSTED TO THE PROVISIONS OF THE PREVAILING LAWS AND REGULATIONS INCLUDING THE PROVISIONS OF THE FINANCIAL SERVICES AUTHORITY REGULATIONS.