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By delivering RIPLAY and T&C in a clear and accurate manner, it is expected to improve the effectiveness of disclosure and help customers and prospective customers to make decision.
What is the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions of Banking Products and/or Services?
The General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions of banking products and/or services are official documents that contain a complete explanation of the product or service you choose. These documents regulate and include comprehensive information regarding:
- Your rights and obligations as a customer,
- The features and benefits of the product or service,
- The costs and potential risks involved,
- The procedure for submitting complaints or inquiries, and
- This document serves as a shared guideline between you and the bank.
Why is it Important to Read and Understand These Documents?
- Protects You Legally
By reading the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions, you clearly and thoroughly understand your rights and responsibilities as a customer when choosing a product and/or service.
- Supports Transparent Information
Bank is required to provide honest, open, and complete information regarding the benefits, costs, and risks of the products or services they offer. By reading the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions, you can ensure that all important information has been understood before making a decision and signing any documents.
- Helps in Case of Problems
The General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions include procedures for submitting questions or complaints if you need assistance or encounter difficulties, whether through bank staff at the branch or through other official channels provided by the bank.
- Understand the Scope of Responsibility and Protection
Certain risks, such as the misused of your card by a third party, are also explained in the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions. As such, you can understand the extent of the bank’s liability and protection, as well as customer’s responsibility.
What is the Legal Basis?
Several regulations underpin the importance of customers reading and understanding the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions before approving the purchase of any product or service, such as OJK Regulation No. 13/POJK.03/2021 regarding the Organization of Commercial Bank, OJK Regulation No. 22 of 2023 regarding Consumer Protection, and BI Regulation No. 03 of 2023 regarding Customer Protection.
What You Can Do as a Customer
Here are some simple things you can do:
- Take time to read each General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions before approving the product or service.
- Do not hesitate to ask bank staff if there are any terms or explanations you do not understand.
- Understand the benefits, costs, and risks outlined in the documents.
- Keep a copy of the document as a personal reference for the future.
Reading, understanding, and approving the General & Personal Summary of Product and Service Information (RIPLAY) and the Terms and Conditions of a banking product and/or service is your right and responsibility as a customer. By taking these steps, you are not only protecting yourself, but also helping the bank provide better, more transparent, and responsible service.
Let us together build a culture of safe, clear, and responsible transactions.
#Bijak memilih, tenang bertransaksi.
If you have any questions or want to report an incident related to your banking transactions, feel free to contact us through TANYA OCBC : 1500-999, WhatsApp: Tanya OCBC (+62-812-1500999), Email: tanya@ocbc.id or other official OCBC emails with the @ocbc.id domain ending
Beware of Fraud! OCBC never asks for your PIN, OTP, user ID, password, and credit/ATM card CVV for any reason. Please remain vigilant when making transactions and safeguard your personal banking information.
PT Bank OCBC NISP Tbk is licensed and supervised by the Indonesian Financial Services Authority & Bank Indonesia and is a guaranteed member of Indonesia Deposit Insurance Corporation (LPS). The maximum deposit value guaranteed by LPS per customer per bank is IDR 2 billion
