Enjoy great benefits every day by transacting again on OCBC mobile

Free monthly admin fee

Top up e-wallet, pay bills & transfer

Make easy payments with QRIS

Domestic & overseas (Japan, South Korea, China, Singapore, Malaysia, Thailand

Enjoy daily transactions in multiple currencies

KRW, THB, SAR, AED, USD, AUD, SGD, JPY, EUR, HKD, CHF, NZD, CAD, GBP, CNH

Earn bonus Poinseru from daily transaction

Reedem for varoud exciting rewards

Reactivation your OCBC mobile app/Reset your User ID with these simple steps:

Select the guide that matches your needs:

Login OCBC mobile

Login OCBC mbile and go to Financial menu. If you have an inactive account, click “Click Here” button

Step 1

Complete the information

Input and confirm your email adress

Step 2

Verification

Verify customer data throught e-KYC

Step 3

Reactivation Successful

If the verification is successful, the account will be successfully reactivated and its status will change to active

Step 4

Open OCBC mobile

Login OCBC mobile

Step 1

Input User ID

If you forgot your User ID, choose “Forgot or Haven’t Received User ID Yet?” button

Step 2

Data Validation

If identity (Debit card/mobile number/email) lost or different, click “ Reset User ID”

Step 3

Fill in Personal Data

Complete your personal data

Step 4

If there is a difference in contact information

Check your mobile number and email, or update your data by clicking “Update Data"

Step 5

e-KYC & v-KYC Process

Prepare your ID Card and continue with video verification with the bank

Step 6

Check Data Summary

Re-check the data cummary and click save

Step 7

Create a Password

User ID Setting was successful. Continue by creating a new login password.

Step 8

Successful

Login password OCBC mobile successfully created. Login again to OCBC mobile for enjoy various feature.

Step 9

Smart spending with promo QRIS OCBC mobile

Promo QRIS Regular & Payday

Cashback up to IDR 25.000 using QRIS OCBC mobile

More Info

Cash reward up to IDR 600.000 / 35.000 Poinseru!

More details

Enjoy exclusive benefits join with Nyala/Premier Banking OCBC

Nyala

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Premier Banking

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FAQ

Frequently Asked Questions about Reaktivasi OCBC mobile

Why I was unable to reactivation my account?

Below are some common reasons why the account reactivation process may not be successful. If customers are still experiencing issues, Customer may contact the nearst OCBC branch.

National ID (NIK) does not match
Additional verification is required. Pelase visit the nearst OCBC branch.
e-KYC process failed
The customer is a foreign national (non-Indonesia citizen)
The customer’s account is a joint account. Please visit the nearest OCBC branch.
The email address has not been provided
The system is currently under scheduled maintenance

Who can reactivate their accounts via OCBC mobile?

Customers whose accounts are inactive and who are Indonesian citizens are eligible to reactivate their accounts through OCBC Mobile. Foreign nationals are not eligible for self-service account reactivation via OCBC Mobile.✅

What types of accounts can be reactivated through OCBC mobile?

All account types can be reactivated through OCBC Mobile, except for joint accounts.

What if the customer's email address is not registered?

Customers can update their email address through More > Profile before proceeding with the reactivation process.

When can customers reactivate their accounts?

Account reactivation is available daily from 05:00 AM to 11:00 PM (WIB).

What happens if the customer fails the e-KYC verification?

Customers are allowed up to three (3) e-KYC verification attempts per day. If all attempts are unsuccessful, they may try again after 24 hours or visit the nearest branch for assistance.

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